Refund policy
Return & Refund Policy
At Tipsy's Organics, your satisfaction means everything to us. We take great care in crafting each of our products and want you to love what you receive. Please read our return policy below.
All Sales on Opened or Used Products Are Final
Because we sell skincare and personal-care products, we are unable to accept returns or exchanges on any items that have been opened or used. This policy exists to protect the health and safety of all our customers — we hope you understand.
Returns for Unopened, Unused Products
If you've changed your mind, we're happy to accept returns on unopened, unused products in their original condition within 30 days of delivery. To initiate a return, please contact us at tipsysorganics@gmail.com with your order number and reason for return. Once we receive and inspect the item, approved refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
We're so sorry if something arrived less than perfect! If your order arrives damaged, defective, or if you received the wrong item, please reach out to us at tipsysorganics@gmail.com within 7 days of delivery with a photo and your order number. We'll make it right — whether that's a replacement or a full refund, we've got you covered.
Non-Returnable Items
- Opened or used products
- Items not in their original condition or packaging
- Items returned more than 30 days after delivery
Questions?
We're a small, family-run business based in California and we truly care about every order. If you have any questions or concerns, don't hesitate to reach out at tipsysorganics@gmail.com. We're happy to help!